Our doctors at 13 DOCTOR are highly trained medical professionals who specialise in telehealth consultations. By using technology to improve access to healthcare, we’re able to take the pressure off busy emergency departments and overcome the barriers of distance for people in rural and remote areas.

After your video consultation, Our doctors can email a Medical Certificate or referral and send scripts to your local pharmacy if required.

All medical practitioners at 13 DOCTOR are fully qualified and are registered with the Australian Health Practitioner Regulation Agency (AHPRA) as required by the Medical Board of Australia.

At 13 DOCTOR, we don’t just treat illnesses and ailments – we treat people.

It is important to us to provide an efficient and high quality service to all patients, from Privacy and Confidentiality to Continuity of Care.

All telehealth consultations have the same privacy requirements that apply to face-to-face consultations. We use data encryption to fulfil national healthcare security standards, so you can have a secure video consultation in the comfort of your home.

Our doctors can help with a range of medical conditions for both adults and children that are non-emergency issues or require a face-to-face consultation.

Common conditions include colds and flu, fevers, sinusitis, ear infections, tonsillitis, allergies, migraines, nausea, urinary tract infections (UTIs), muscle aches, earaches, gout, shingles, hay fever, joint pain, Rheumatoid arthritis, ear/nose/throat issues, abdominal pain, menstrual issues, vomiting, viral illness.

Childhood medical conditions include ear infection, fever, diarrhoea, cough, croup, gastro, cold/flu.

Please note telehealth consultations are limited to observations that are able to be provided over the telephone/video.

How do I book?

It is fast and easy to book a 13 DOCTOR consultation using the online booking form on this site or by calling 13 DOCTOR. An email and SMS confirmation will be sent to you once your booking is allocated to a doctor and an estimated appointment time scheduled.

What is a 13 DOCTOR consultation?

A 13 DOCTOR consultation is a secure online video consultation between a patient and a registered Australian doctor.

Where does 13 DOCTOR service?

13 DOCTOR can help patients across Australia from remote and rural properties to people living in capital cities.

How should I prepare?

Patients can prepare for a 13 DOCTOR consultation by:

• having the microphone where the Doctor can hear you clearly
• position the camera so you can have good eye contact with the online Doctor
• be ready to talk about your medical history and current symptoms/condition
• be willing to ask and answer questions

What technology do I need to have for a 13 DOCTOR consultation?

Smartphones, laptops, desktop computers or tablets with a webcam or camera can be used for a 13 DOCTOR consultation.

If you do not have access to a smart phone or computer with a webcam, consultations can be conducted over the phone, simply let us know when making your booking

How qualified are the doctors who work for 13 DOCTOR?

Doctors are fully qualified and are registered with the Australian Health Practitioner Regulation Agency (AHPRA) as required by the Medical Board of Australia. Consult practices are to the standards developed by the Royal Australian College of General Practitioners (RACGP) and the Australian College of Rural & Remote Medicine (ACRRM) for medical services.

Where will a script be sent?

13 DOCTOR patients can request the online doctor send the script to their local pharmacy. We recommend that you know your pharmacies name when making the booking so you have this information ready to provide to the consulting doctor. Patients can also download the free Tonic script delivery App and elect to have the script sent to their nominated pharmacy. Tonic can also deliver the medication to certain areas.

Can medicine be delivered?

Your pharmacy may offer delivery.